All orders made through Treet are covered by Treet Protection: get the item that was promised in the condition it was promised in, or receive a full refund.
If there’s an issue with your order, file a Misrepresentation Claim within 72 hours of receiving the item. If more than 72 hours have passed without receiving a verification or Claim, we will automatically verify your order and returns will no longer be possible.
Submit a Claim- File a claim on your Purchases Page within 72 hours of receiving the item.
Treet Review- Treet will review your Claim and get back to you with any additional questions or required photos.
Print Return Label & Ship- If your Claim is accepted, we’ll provide a return shipping label for you to print and return the item within 72 hours.
Receive Full Refund- Once your tracking info shows the item is in the mail, we’ll disburse your full refund.
Misrepresented items - The item has notable quirks that weren’t mentioned in the original post.
Incorrect items - The item from the original post is not the item that was received.
Inauthentic items - The item is not an authentic piece from the brand.